[Remote] Customer Success Specialist
Note: The job is a remote job and is open to candidates in USA. Framework is seeking a Success Manager to drive efforts with Small Districts, focusing on onboarding new customers and enhancing product usage. This role involves managing accounts to ensure student growth and district renewals, while also fostering educator communities and collaborating across teams to enhance customer satisfaction.
Responsibilities
- Drive Adoption and Engagement through Innovative, Scalable Methods
- Manage Accounts to Deliver Student Growth and District Renewals
- Create and Support Educator Communities
- Collaborate Across Teams to Drive Customer Satisfaction
- Leverage Technology to Deliver Efficient and Effective Support
Skills
- Bachelor's degree, and/or relevant experience
- 4+ years of customer success experience - preferably in the Education SaaS industry
- Experience implementing software solutions, preferably in the education technology industry
- Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets
- Great interpersonal, written and oral communication skills
- Experience in education administration and/or a start-up organization
- You have a passion for literacy and equity in education
- You are a problem-solver
- You are organized and comfortable with CRM systems (e.g., Salesforce, Hubspot, ChurnZero)
- You want to help teachers achieve excellent results in their classrooms
- You want to work with AI and automated systems and processes
- You demonstrate a flexible and 'team first' attitude
- You understand curriculum and software procurement in education
- You can work with a diverse range of co-workers and customers
- Experience in digital marketing
Company Overview